Job Description
Join our dynamic team as a Customer Service Specialist with immediate start opportunities in Cleveland, OH and Texas! We're seeking passionate individuals ready to make an impact day one. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your growth is prioritized. Apply now to start your career journey immediately!
What We Offer:
- Immediate onboarding and training
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently and maintain high satisfaction scores
- Process orders, returns, and transactions accurately
- Update customer records in CRM systems
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance metrics including response time and resolution rate
- Continuously expand product knowledge to provide expert support
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience or relevant internship
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving abilities and attention to detail
- Ability to multitask in fast-paced environments
- Positive attitude and willingness to learn
- Authorized to work in the US immediately