Job Description
Urgent Opening: Start Immediately in Remote Customer Support!
Join Apex Global Solutions' dynamic team as a Remote Customer Support Specialist. This is your chance to launch your career with a forward-thinking company offering competitive compensation and full benefits. Our virtual hiring event on October 15th guarantees same-day interviews for qualified candidates. Don't miss this opportunity to work remotely while making a real impact!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases in Salesforce while maintaining accurate call logs
- Collaborate with Tier 2 engineers for technical escalations
- Proactively identify process improvements for customer experience
- Train on new product launches quarterly
- Maintain 25+ daily customer interactions with quality metrics
Qualifications
- 2+ years customer support experience in remote/hybrid settings
- Proficiency with Zendesk, Salesforce, and Microsoft Teams
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office
- Flexibility for 24/7 rotational shifts (including weekends)