Job Description
Join our dynamic team at Apex Retail Solutions as a Part-Time Customer Service Specialist! We're urgently seeking enthusiastic individuals to deliver exceptional service to our growing client base. This flexible role offers competitive pay and the opportunity to work with industry leaders in a supportive environment. Perfect for students, career-changers, or those seeking supplemental income. Apply now to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve product/service issues with empathy and efficiency
- Process orders and update customer accounts in CRM systems
- Collaborate with sales team to identify upsell opportunities
- Maintain accurate documentation of customer interactions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or retail experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite and CRM tools
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with problem-solving mindset
- Basic data entry skills (40 WPM minimum)