Job Description
Join our dynamic team at Apex Solutions Group and start your career immediately! We're seeking a passionate Customer Support Specialist to deliver exceptional service to our growing client base. This is your opportunity to make an impact in a fast-paced, collaborative environment with competitive benefits and rapid advancement potential.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively identify process improvements to enhance customer satisfaction
- Support training initiatives for new team members
- Meet/exceed performance metrics including CSAT and response time targets
Qualifications
- Minimum 1 year experience in customer support or related role
- Proficiency with Zendesk/Salesforce CRM platforms
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Ability to work flexible hours including weekends as needed
- High school diploma or equivalent; bachelor's preferred