Job Description
Launch your career in customer service with Pennsylvania Retail Solutions! We're seeking motivated individuals with no prior experience to join our dynamic team. As an entry-level Customer Service Representative, you'll be the face of our brand, providing exceptional support to customers via phone, email, and chat. We offer comprehensive training, competitive benefits, and a supportive environment where your growth is prioritized. Join us in delivering outstanding experiences while building valuable skills for your future!
Responsibilities
- Respond to customer inquiries with empathy and professionalism
- Process orders, returns, and exchanges accurately
- Document customer interactions in our CRM system
- Collaborate with team members to resolve complex issues
- Participate in ongoing training sessions
- Maintain product knowledge through self-study
- Contribute to team performance goals
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent
- Strong communication skills (written & verbal)
- Basic computer proficiency
- Ability to work flexible hours including weekends
- Positive attitude and problem-solving mindset
- Attention to detail and accuracy
- Reliable transportation to our Philadelphia location