Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. Enjoy comprehensive paid training, a collaborative work environment, and clear pathways for career growth. Omaha Community Services values diversity and offers competitive benefits including health insurance, paid time off, and retirement plans.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing issues efficiently
- Document customer interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency and ability to learn new software
- Positive attitude and willingness to help others
- Reliable attendance and punctuality
- Ability to work in a fast-paced environment
- No prior experience necessary – we provide full training