Job Description
Join our dynamic team at Urban Solutions Group and launch your career in New York City! We're seeking motivated individuals with no prior experience to join our award-winning customer service division. As a key frontline representative, you'll be the voice of our brand, delivering exceptional experiences to our diverse clientele. We provide comprehensive training, mentorship, and clear career progression paths. Our modern Manhattan office offers collaborative workspaces, wellness programs, and competitive benefits. If you're passionate about helping others and eager to grow professionally, this is your perfect starting point.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, product, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics including resolution time and satisfaction scores
- Participate in continuous training on products and communication techniques
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency with basic computer applications
- Positive attitude and willingness to learn
- Ability to work flexible shifts including evenings/weekends
- Valid authorization to work in the United States