Job Description
Join MetroConnect Solutions immediately as a Customer Service Specialist in Philadelphia! We're seeking dynamic professionals to deliver exceptional client experiences during our peak season. This is your chance to start working within 48 hours and gain valuable experience with a leading service provider.
Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and is ready to hit the ground running. Enjoy competitive hourly rates, flexible scheduling options, and potential for long-term opportunities based on performance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Meet daily performance metrics for response times and resolution rates
- Provide product knowledge to customers and prospects
- Maintain professional demeanor under high call volume
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Excellent verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities
- Available to start within 48 hours of offer
- Reliable transportation to Arch Street location