Job Description
Join our dynamic team at Delta Solutions Group in New Orleans and start immediately! We're seeking a motivated Customer Service Specialist to deliver exceptional client experiences in our fast-paced tech environment. This is your chance to launch your career without delays – training begins day one!
Our company culture celebrates innovation and teamwork, with competitive benefits including health insurance, paid time off, and professional development opportunities. Located in the vibrant Central Business District, you'll work alongside industry leaders committed to your growth.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve complex technical issues using proprietary CRM software
- Collaborate with sales team to upsell premium service packages
- Maintain detailed customer records in Salesforce database
- Participate in weekly training sessions to enhance product knowledge
- Support cross-functional projects during peak demand periods
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office Suite and CRM systems
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure environments
- Basic technical troubleshooting knowledge
- Flexible availability including weekends and holidays
- Positive attitude with problem-solving mindset