Job Description
Join our dynamic team in Miami for an immediate full-time opportunity! We're seeking motivated Customer Service Specialists to join our growing organization. This position offers competitive pay, comprehensive benefits, and a supportive work environment. As a key member of our team, you'll directly impact customer satisfaction and drive business success. Don't miss this chance to launch or advance your career in a thriving industry. Apply now and start working immediately!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and billing issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex customer scenarios
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Availability for flexible shifts including weekends