Job Description
Start working immediately in Long Beach, CA! Pacific Coast Solutions is seeking dynamic Customer Service Specialists to join our growing team. This is a direct-hire opportunity for motivated professionals ready to make an impact from day one. Enjoy competitive pay, flexible scheduling, and comprehensive training while delivering exceptional customer experiences.
Our ideal candidates thrive in fast-paced environments and possess exceptional communication skills. If you're ready to launch your career with a forward-thinking company that values growth and development, apply now!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems while maintaining detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Identify process improvement opportunities and implement solutions
Qualifications
- Minimum 1 year customer service experience in call center or BPO environment
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving abilities with attention to detail
- Ability to multitask in high-pressure situations
- Excellent verbal/written communication skills
- Available to start within 48 hours of offer
- Flexible schedule including evenings/weekends as needed
- High school diploma or equivalent required