Job Description
Join TechFlow Dynamics' award-winning team as a Part-Time Customer Service Specialist in vibrant San Jose! We're seeking passionate individuals to deliver exceptional client experiences while enjoying flexible scheduling. This direct hire opportunity offers competitive pay, comprehensive training, and a collaborative environment where your growth matters. Perfect for students or professionals seeking work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM tools and escalation protocols
- Process orders, returns, and account modifications with 99% accuracy
- Document interactions and maintain detailed case notes in Salesforce
- Collaborate with sales and technical teams to resolve complex cases
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with clear verbal/written abilities
- Strong problem-solving and conflict resolution aptitude
- Ability to work flexible shifts including weekends
- Valid CA driver's license for occasional off-site meetings