Job Description
Urgent Opportunity: Immediate Hire in Jacksonville, FL!
Join our dynamic team at Jacksonville Innovations Inc. as a Customer Service Specialist. We're expanding rapidly and need motivated professionals to join us immediately. This full-time position offers competitive pay, comprehensive benefits, and a supportive work environment. If you're ready to start your career journey without delay, apply now!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Process orders and update customer records accurately
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain detailed case notes
- Meet daily performance metrics and quality standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Excellent verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude and team-oriented mindset
- Available to start immediately