Job Description
Join our dynamic team at SwiftHire Solutions, where we're revolutionizing customer support with cutting-edge technology. We're seeking energetic Customer Service Specialists to fill immediate openings in our Fort Worth headquarters. Enjoy competitive pay, comprehensive benefits, and a fast-paced environment where your contributions make an immediate impact. Perfect for career changers and experienced professionals alike!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues using proprietary CRM software
- Document interactions and maintain detailed case records
- Collaborate with technical teams for complex escalations
- Meet/exceed 95% customer satisfaction metrics
- Participate in weekly product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency in Microsoft Office and CRM systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (including weekends)
- Typing speed: 40+ WPM with 98% accuracy
- Must pass background check and drug screening