Job Description
We are looking for passionate individuals to join our diverse team in Denver. No prior experience is necessary—we provide comprehensive paid training to get you up to speed. If you are a motivated self-starter with a desire to help others, we want to hear from you!
At Denver Tech Solutions, we pride ourselves on being foreigner-friendly and inclusive. Whether you are based locally or relocating, our remote-first culture welcomes talent from all backgrounds. Join us and kickstart your career in the heart of Colorado.
Responsibilities
- Assist customers via email, live chat, and phone with product inquiries and technical issues.
- Log all customer interactions and updates accurately into our CRM system.
- Resolve customer complaints and ensure high satisfaction levels.
- Collaborate with the product team to identify common user challenges.
- Participate in daily training sessions to improve product knowledge and soft skills.
- Escalate complex issues to senior support staff when necessary.
- Maintain a professional and empathetic communication tone at all times.
Qualifications
- Fluency in English (written and verbal) is required.
- High school diploma or equivalent (Bachelor's degree is a plus).
- Basic computer literacy and typing speed of 35+ WPM.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced, remote environment.
- Willingness to learn new software and technologies.
- A reliable internet connection and home office setup.