Job Description
Join Our Team Immediately in Colorado Springs!
We're seeking passionate individuals to fill our direct-h Customer Service Specialist positions. This is your opportunity to launch your career with a dynamic company offering competitive benefits and growth opportunities. Apply now and start working within days!
Why Join Us?
- Immediate start date – no waiting!
- Comprehensive training provided
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off from day one
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet daily performance metrics (quality, speed, accuracy)
- Identify upsell opportunities for existing clients
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM software
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work flexible hours including weekends
- Positive attitude and team player mentality
- Must pass background check and drug screening