Job Description
Join our award-winning team in Boston with immediate start opportunities! We're seeking passionate Customer Service Specialists to deliver exceptional experiences at our downtown headquarters. This is your chance to launch your career in a fast-paced environment with competitive pay and comprehensive benefits. No prior experience required – we provide full training!
Why You'll Love Working With Us:
- Immediate start date available
- Comprehensive health/dental/vision benefits
- 401(k) with company matching
- Professional development programs
- Modern downtown Boston workspace
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve escalations
- Meet daily performance metrics (response time, resolution rate)
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience OR strong transferable skills
- Excellent verbal/written communication abilities
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Must be available for on-site training in Boston