Job Description
Join our dynamic team at Austin Tech Solutions for an immediate full-time opportunity! We're hosting a hiring event to fill multiple Customer Service Specialist roles in our vibrant Austin headquarters. This is your chance to launch or accelerate your career in a fast-paced, tech-forward environment with competitive benefits and growth opportunities. No experience necessary – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical and billing issues efficiently using our CRM system
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Document interactions and maintain accurate customer records
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training to stay updated on product knowledge
- Contribute to process improvements for customer service workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (entry-level welcome)
- Strong communication skills and empathy for customer needs
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Availability to work flexible shifts including weekends
- Must pass background check and drug screen