Job Description
Join our dynamic team at MetroTech Solutions Inc. as an Immediate Hire Customer Service Specialist! We're urgently seeking passionate professionals to deliver exceptional client experiences in our Atlanta headquarters. This full-time role offers competitive compensation, comprehensive benefits, and immediate start opportunities for qualified candidates. Help us revolutionize client support while advancing your career in a fast-paced tech environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support with empathy and efficiency
- Document interactions accurately in CRM systems and escalate complex cases
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in continuous training programs to enhance product knowledge
- Identify opportunities for process improvements and innovative solutions
Qualifications
- Minimum 2 years of customer service or technical support experience
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills and problem-solving abilities
- Ability to multitask in fast-paced environment with competing priorities
- High school diploma or equivalent; Associate's degree preferred
- Positive attitude with strong interpersonal skills and emotional intelligence
- Flexibility to work occasional evenings/weekends during peak periods
- Valid Georgia driver's license (may require occasional client visits)