Job Description
Join our dynamic team at Peak Performance Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in Colorado Springs. This immediate-start opportunity offers flexible hours and a collaborative environment where your contributions make a real impact. Perfect for students, career changers, or anyone seeking a rewarding part-time role with growth potential. Apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer issues using our CRM system while maintaining service excellence standards
- Process orders, returns, and exchanges accurately within established timelines
- Collaborate with team members to ensure seamless customer experiences
- Document interactions and maintain detailed case records in our database
- Identify opportunities to upsell products and services based on customer needs
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service or call center experience
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work flexible shifts including evenings and weekends
- Positive attitude with a customer-first mindset
- Reliable transportation to our Commerce Center location
- Must pass background check and drug screening