Job Description
Join our award-winning team in Atlanta! Global Solutions Inc. is urgently seeking passionate Part-Time Customer Service Specialists to deliver exceptional client experiences. This flexible opportunity offers competitive pay, career growth potential, and the chance to make an impact in a dynamic environment.
Perfect for students, career changers, or professionals seeking work-life balance. Enjoy modern benefits including paid training, remote flexibility options, and performance-based incentives. No nights or weekends required!
Responsibilities
- Handle 30+ daily customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing issues and product concerns using CRM systems within SLA targets
- Collaborate with sales and support teams to create seamless client journeys
- Maintain accurate customer records and documentation in Salesforce
- Identify upsell opportunities through needs-based consultation approach
- Participate in weekly training sessions to master product knowledge
Qualifications
- High school diploma/GED; associate degree preferred in business or communications
- 1+ years customer service experience with proven conflict resolution skills
- Advanced proficiency in CRM platforms (Salesforce, Zendesk)
- Type 45+ WPM with exceptional written/verbal communication
- Ability to multitask in fast-paced digital environment
- Must pass background check and drug screening