Job Description
Join our dynamic team immediately! Apex Solutions Group is seeking a highly motivated Customer Service Specialist to start right away in our Philadelphia headquarters. This urgent role offers a fast-paced environment where your problem-solving skills and customer focus will shine. Enjoy competitive pay, flexible scheduling, and potential for permanent placement. If you're ready to hit the ground running and make an immediate impact, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining service standards
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Document interactions and generate daily performance reports
- Adapt to new processes and technologies rapidly
Qualifications
- Minimum 1 year customer service experience
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for immediate start (within 3 days)
- Reliable transportation to downtown Philadelphia