Job Description
Join our dynamic team immediately! Nexus Solutions Inc. is seeking a talented Customer Service Specialist to start right away in our Los Angeles office. This is a contract position with potential for extension.
We offer a collaborative environment where your skills will make an immediate impact. If you're a motivated professional ready to excel in a fast-paced setting, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Maintain accurate records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics and quality standards
- Identify opportunities for process improvements
Qualifications
- 2+ years of customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional communication and problem-solving skills
- Ability to work flexible hours (including weekends)
- High school diploma or equivalent required
- Spanish bilingual preferred