Job Description
Join our dynamic team in Jacksonville, FL for an urgent customer service role offering immediate start! We're seeking passionate individuals to deliver exceptional support experiences while driving customer satisfaction and retention.
This full-time position provides comprehensive training, competitive benefits, and rapid career advancement opportunities. Work in a collaborative environment where your contribution directly impacts our growth and client success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 98% accuracy
- Resolve complex issues using CRM tools while maintaining SLA compliance
- Document interactions and identify process improvement opportunities
- Collaborate with cross-functional teams to escalate unresolved cases
- Meet/exceed performance metrics including CSAT and FCR targets
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM systems (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize under pressure
- Strong problem-solving and conflict resolution abilities
- Valid Florida driver's license (if field visits required)