Job Description
Join our dynamic team at Apex Solutions Group as an Immediate Hire Customer Service Specialist! We're urgently seeking passionate professionals to join our Atlanta-based client in a fast-paced, rewarding contract role. This is your chance to make an immediate impact while gaining valuable experience with industry leaders. Apply today and start working tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems (Salesforce experience preferred)
- Collaborate with technical teams to escalate complex issues
- Maintain 95%+ customer satisfaction rate through quality-first approach
- Meet/exceed daily performance metrics including call handling time
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- Minimum 1 year of customer service experience (call center preferred)
- Exceptional verbal/written communication skills
- Proficient with MS Office Suite and CRM platforms
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college degree a plus)
- Flexible availability including evenings/weekends if needed
- Proven problem-solving and conflict resolution abilities
- Must pass background check and drug screening