Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in sunny Jacksonville, Florida! We're urgently hiring motivated individuals with no prior experience to provide exceptional support to our growing client base. This full-time position offers comprehensive training, career advancement opportunities, and a supportive work environment where your growth is our priority. If you're passionate about helping others and ready to start your professional journey, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and service requests accurately and efficiently
- Document customer interactions and maintain detailed records in CRM systems
- Collaborate with team members to resolve complex customer issues
- Contribute to continuous improvement of customer service processes
- Participate in ongoing training programs to enhance product knowledge
- Meet daily performance metrics including response time and resolution rates
Qualifications
- High school diploma or equivalent (no college degree required)
- No prior experience necessary - we provide comprehensive training
- Strong communication skills with clear, professional verbal and written abilities
- Basic computer proficiency including Microsoft Office Suite
- Ability to multitask and prioritize in a fast-paced environment
- Positive attitude and willingness to learn new skills
- Reliable attendance and punctuality
- Valid authorization to work in the United States