Job Description
Immediate Opening: Direct Hire Customer Service Role in Dallas, GA! Join our dynamic team and start your career today with no delays. We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced environment. This is your chance to grow with a leading employer offering competitive pay, comprehensive benefits, and a supportive culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution times
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years of customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- Positive attitude and resilience under pressure
- Valid driver's license and reliable transportation