Job Description
Are you looking to launch a rewarding career in customer service in the beautiful Virginia Beach area? Virginia Beach Connect is currently seeking dedicated, energetic individuals for our Entry-Level Customer Service Representative role.
We believe in promoting from within and offer comprehensive paid training for all new hires. You do not need prior experience to apply—just bring your positive attitude and willingness to learn. Join a team that values your growth and provides a supportive work environment.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with professionalism and speed.
- Resolve customer complaints and issues while maintaining high levels of customer satisfaction.
- Assist customers in understanding products and services to drive sales and retention.
- Document all customer interactions and account details accurately in the CRM system.
- Collaborate with the sales and support teams to ensure seamless service delivery.
- Identify opportunities to upsell products based on customer needs.
Qualifications
- High school diploma or GED equivalent.
- Strong verbal and written communication skills.
- Basic computer proficiency (Windows and Microsoft Office).
- Ability to type at least 35 WPM.
- Reliable access to a computer and high-speed internet.
- Willingness to learn new software and processes quickly.
- Strong problem-solving abilities.