Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Horizon Solutions! We're seeking motivated individuals with no prior experience to deliver exceptional support to our growing client base. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of Austin's tech corridor. If you're passionate about helping others and ready to launch your career in customer service, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Collaborate with team members to ensure seamless customer experiences
- Document interactions and maintain accurate customer records
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance team efficiency
Qualifications
- High school diploma or equivalent (no experience required!)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and willingness to learn new tools
- Positive attitude and ability to thrive in a fast-paced environment
- Reliable transportation to our Austin headquarters
- Must pass background check and drug screening