Job Description
Join our dynamic team at GlobalConnect Solutions as we urgently expand our customer service operations in Boston! We're seeking motivated individuals to deliver exceptional support experiences for our Fortune 500 clients. This is a rare opportunity to start immediately in a fast-paced, rewarding environment with comprehensive benefits and growth potential. Our state-of-the-art facility in Boston's Innovation District offers modern amenities and a collaborative culture.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex billing, technical, and account-related issues with empathy and efficiency
- Document all interactions accurately in CRM systems while maintaining SLA compliance
- Collaborate with technical teams to escalate unresolved issues
- Contribute to process improvement initiatives to enhance customer satisfaction
- Maintain strict confidentiality of sensitive customer data
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and time management skills
- Passion for customer advocacy and conflict resolution
- Must pass background check and drug screening