Job Description
Join our award-winning team at Apex Solutions Group for an immediate full-time opportunity in San Diego! We're seeking a dynamic Customer Service Specialist to deliver exceptional client experiences while supporting our rapid growth. This direct hire position offers competitive compensation, comprehensive benefits, and a chance to make an immediate impact in a thriving tech environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat channels
- Resolve complex technical issues using CRM systems and internal knowledge bases
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate client records
- Identify process improvement opportunities to enhance customer satisfaction
- Meet/exceed performance metrics for response time and resolution rates
- Train new team members on service protocols and product knowledge
Qualifications
- 3+ years of customer service experience in tech or SaaS industries
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional problem-solving and conflict resolution abilities
- Strong written/verbal communication skills
- Ability to thrive in fast-paced, deadline-driven environments
- Associate's degree or equivalent professional certification
- Experience with remote support tools and ticketing systems