Job Description
Join our dynamic team at Baltimore Tech Solutions and launch your career immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional client experiences in our fast-paced tech environment. This full-time position offers on-the-job training, competitive benefits, and the opportunity to grow with a forward-thinking company. Perfect for candidates ready to hit the ground running and make an immediate impact!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Document cases accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product offerings
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities
- Available for immediate start
- Positive attitude and team-oriented mindset