Job Description
Join Denver Dynamics' award-winning team immediately! We're seeking a dynamic Customer Service Specialist to deliver exceptional client experiences in our fast-paced tech environment. This full-time, immediate-hire position offers competitive compensation and growth opportunities in Denver's thriving innovation sector.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using troubleshooting methodologies and CRM tools
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service or tech support experience
- Proficiency with CRM systems (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Excellent written/verbal communication skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent (college degree a plus)
- Must pass background check and drug screening