Job Description
Join Cleveland Solutions Group and start your career immediately! We're seeking dynamic Customer Service Specialists to join our award-winning team in downtown Cleveland. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates. If you're passionate about delivering exceptional client experiences and ready to hit the ground running, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency while meeting SLA targets
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Positive attitude and willingness to learn quickly