Job Description
Join our dynamic team in Minneapolis with immediate openings for Customer Service Specialists! We're seeking passionate individuals to deliver exceptional support experiences while driving customer satisfaction and loyalty. This role offers flexible scheduling and the opportunity to make an immediate impact in a fast-paced environment.
At Nexus Solutions Group, we value professionalism, empathy, and results-driven problem-solving. You'll be the voice of our brand, resolving inquiries efficiently while building lasting relationships with our diverse client base.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and billing discrepancies using CRM systems
- Document interactions accurately in Salesforce and escalate complex cases appropriately
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Collaborate with cross-functional teams to improve service processes
- Participate in ongoing training to master product knowledge and compliance standards
Qualifications
- Minimum 1 year customer service experience in a B2B environment
- Proficient in CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with active listening abilities
- Ability to multitask in fast-paced settings while maintaining composure
- High school diploma or equivalent; college degree preferred
- Available for immediate start and flexible scheduling
- Strong problem-solving skills with attention to detail