Job Description
Join our dynamic team immediately! NashTech Solutions is seeking talented Customer Service Specialists for immediate contract positions in Nashville. This is your chance to launch your career in a fast-paced tech environment with competitive compensation and flexible scheduling.
We offer paid training, remote work options, and performance-based bonuses. Ideal candidates thrive in high-energy settings and possess exceptional communication skills. No prior tech experience required—we'll provide comprehensive training on our proprietary systems.
Our Nashville headquarters features modern amenities, collaborative workspaces, and a vibrant downtown location. Contract positions may convert to full-time based on performance and business needs.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Troubleshoot technical issues using internal knowledge bases and escalation protocols
- Document all interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex customer problems
- Maintain customer satisfaction scores above 95% through empathetic communication
- Participate in daily team meetings to share insights and process improvements
- Meet or exceed monthly productivity targets (30+ cases/day)
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Proficient in Microsoft Office Suite and CRM software
- Excellent written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Positive attitude with customer-first mindset