Job Description
Join our award-winning team at Global Solutions Inc. as an Immediate Hire Customer Service Specialist! We're seeking passionate professionals to deliver exceptional client experiences in our fast-paced Cleveland headquarters. This direct-hire opportunity offers competitive compensation, comprehensive benefits, and career growth potential. Perfect for those ready to hit the ground running in a dynamic environment where your skills make an immediate impact.
Responsibilities
- Resolve complex customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Manage client accounts and maintain detailed documentation in CRM systems
- Collaborate with sales and technical teams to deliver seamless solutions
- Proactively identify upsell opportunities to drive revenue growth
- Maintain performance metrics: 25+ calls/day, <2 avg handle time
- Train new hires on company protocols and service standards
Qualifications
- 3+ years customer service experience in high-volume B2B environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional conflict resolution and de-escalation skills
- Ability to thrive in fast-paced, metrics-driven settings
- Associate degree or equivalent certification preferred
- Spanish bilingualism strongly preferred