Job Description
Immediate Opening! Start Work This Week! Global Solutions Inc. is urgently hiring passionate Customer Service Specialists in Dallas, TX. Join our award-winning team in a direct hire role offering competitive pay, comprehensive benefits, and rapid advancement opportunities. Perfect for career-driven professionals seeking stability and growth in a dynamic environment.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve complex inquiries with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify process improvement opportunities
Qualifications
- Minimum 1 year customer service experience
- Proficient with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, high-volume settings
- High school diploma or equivalent (college degree a plus)
- Valid Texas driver's license (if required for site visits)