Job Description
We're seeking a dynamic Customer Service Specialist to join our growing team in Las Vegas! This direct hire position offers immediate start for motivated individuals who thrive in fast-paced environments. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities. If you're ready to make an impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Update customer records and maintain accurate documentation
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for call resolution and satisfaction
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in a high-volume environment
- Strong attention to detail and data accuracy
- Flexible availability including evenings/weekends
- Positive attitude with service-oriented mindset