Job Description
Immediate Opening in Virginia Beach! Coastal Connect Solutions is seeking a dynamic Customer Service Specialist to join our growing team. This is a direct-hire opportunity with competitive pay and benefits. If you thrive in fast-paced environments and excel at resolving customer inquiries, apply today!
Why Join Us? • Starting pay of $18.50-$22.00/hr • Comprehensive benefits package • Paid training and career advancement • Flexible scheduling options • Modern office near the oceanfront
Responsibilities
- Handle 50+ daily customer calls and emails with professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex issues
- Meet/exceed customer satisfaction and resolution metrics
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in high-pressure situations
- Available for immediate start and flexible shifts
- Passion for problem-solving and helping others