Job Description
Join our dynamic team immediately as a Customer Service Specialist at Seattle Tech Connect! We're seeking passionate professionals to deliver exceptional experiences for our growing client base. This is your chance to make an impact right away in a collaborative environment that values innovation and customer satisfaction.
As a key member of our support team, you'll resolve complex inquiries with empathy and efficiency while representing our brand values. We offer competitive compensation, flexible scheduling, and clear pathways to permanent roles for top performers. Ready to start your career journey today?
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical product issues using knowledge base and escalation protocols
- Document interactions in CRM system with 100% accuracy within SLAs
- Collaborate with technical teams to resolve complex account-specific challenges
- Identify trends in customer feedback to improve service quality
- Maintain product certification through continuous learning modules
Qualifications
- 2+ years customer service experience in SaaS or tech industry
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional problem-solving skills with data-driven approach
- Ability to multitask in high-volume environment (50+ cases/day)
- Strong written and verbal communication skills
- Available for immediate start and flexible scheduling