Job Description
Join our dynamic team at Apex Solutions Group as an Immediate Hire Customer Service Specialist! We're seeking a motivated professional to deliver exceptional client experiences and drive operational excellence. This urgent opening requires immediate availability to start within 48 hours. Enjoy a competitive salary, comprehensive benefits package, and a supportive work environment in the heart of Philadelphia.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with first-call resolution
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed key performance metrics including CSAT and response time
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years of customer service experience in a fast-paced environment
- Proficient in Salesforce or similar CRM platforms
- Exceptional communication skills with empathetic approach
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and multitasking abilities
- Associate degree or equivalent experience required
- Immediate availability to start within 48 hours