Job Description
Join our dynamic team as an Immediate Hire Customer Service Specialist in Minneapolis! We're seeking a motivated individual to provide exceptional support to our valued clients. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment with potential for long-term placement. Enjoy competitive pay, comprehensive training, and a supportive team culture. Apply today and start your career journey tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing issues and product concerns using CRM systems
- Document all interactions accurately in Salesforce and Zendesk
- Collaborate with cross-functional teams to escalate complex cases
- Meet daily performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months of customer service experience
- Proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills with clear articulation
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and resilience under pressure