Job Description
Join our dynamic team at Peak Support Solutions as an Immediate Hire Customer Service Specialist! We're seeking energetic professionals to deliver exceptional client experiences in our fast-paced Colorado Springs office. This contract role offers immediate start date and competitive compensation. If you thrive in customer-facing environments and excel at problem-solving, apply today to launch your career with a forward-thinking organization.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Maintain customer satisfaction metrics above 95%
- Participate in ongoing product training sessions
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong written/verbal communication skills
- Ability to multitask in high-pressure environments
- High school diploma or equivalent (college degree a plus)
- Available for immediate start and flexible scheduling
- Basic technical troubleshooting knowledge