Job Description
Join our dynamic team immediately as a Customer Service Specialist at Omaha Connect Solutions! We're seeking energetic individuals to deliver exceptional support to our growing client base in Omaha. This urgent opening offers a fantastic opportunity to launch your career in customer service with competitive pay and flexible scheduling.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and technical issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Maintain product knowledge through continuous training
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office Suite
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including weekends
- Pass background check and drug screening