Job Description
Join our dynamic team immediately as a Customer Service Specialist at Coastal Connect Solutions in Virginia Beach! We're seeking passionate individuals ready to start work right away and deliver exceptional customer experiences. This full-time role offers competitive pay, comprehensive training, and growth opportunities in a supportive environment. If you're a motivated problem-solver with strong communication skills, apply today to begin your career with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and account modifications with accuracy
- Collaborate with team members to ensure seamless service delivery
- Document customer interactions and maintain detailed records in CRM systems
- Continuously improve service processes through feedback and training
- Meet performance metrics including call handling time and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible hours including evenings and weekends
- Must be available for immediate onboarding and training
- Valid driver's license and reliable transportation