Job Description
Join our dynamic team at Apex Solutions Group and kickstart your career immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences to our clients. This urgent opening requires immediate availability to start within 48 hours. Enjoy competitive pay, comprehensive training, and a supportive work environment in central London.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Resolve complex issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate unresolved cases
- Maintain service level targets above 95% satisfaction
- Proactively identify process improvement opportunities
Qualifications
- Immediate availability to start within 48 hours
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Exceptional verbal and written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of Microsoft Office suite