Job Description
Join our dynamic team immediately! Urban Connect Solutions is seeking a passionate Customer Service Specialist to join our Philadelphia headquarters. This is a direct-hire opportunity offering competitive compensation and a supportive work environment.
As a key member of our client experience team, you'll resolve inquiries, build client relationships, and contribute to our mission of delivering exceptional service. We provide comprehensive training and a collaborative culture focused on growth and recognition.
Why Apply?
• Immediate start date
• Comprehensive benefits package
• Career advancement opportunities
• Modern downtown workspace
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Process orders and manage client accounts efficiently
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed records in CRM systems
- Contribute to service improvement initiatives
- Meet performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office Suite
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Positive attitude with client-focused mindset
- Availability for flexible scheduling including weekends