Job Description
Join our dynamic team at Omaha Solutions Group as an Immediate Hire Customer Service Specialist! We're seeking motivated professionals to start within 48 hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Omaha's thriving business district. No experience necessary – full training provided!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance service quality
- Meet daily performance metrics and customer satisfaction targets
- Participate in ongoing training programs
- Support marketing initiatives during peak seasons
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, CRM tools)
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Omaha location
- Availability for flexible shifts including evenings/weekends
- Passion for helping others succeed