Job Description
Join our dynamic team immediately in London! We're seeking a passionate Customer Service Specialist to join our award-winning team at Apex Solutions Ltd. This full-time, urgent opening offers an exciting opportunity to make an immediate impact while growing your career in a supportive environment. Located in the heart of Canary Wharf, our modern offices provide a collaborative workspace with excellent transport links. If you're ready to hit the ground running and deliver exceptional customer experiences, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer complaints with empathy and efficiency
- Process orders, returns, and service requests accurately
- Update and maintain customer records in CRM systems
- Collaborate with sales and support teams to ensure seamless service
- Meet/exceed performance metrics for response times and resolution rates
Qualifications
- 1+ years of customer service experience in a fast-paced environment
- Proficient in CRM software (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize under pressure
- Strong problem-solving and conflict resolution abilities
- UK work authorization and right to work in the UK